What time is check-in and check-out at the hotel?
The reservation starts at 3:00 p.m. from the arrival date and ends at 12:00 p.m. of the departure date.
What is the hotel's policy regarding early check-in and late check-out?
Subject to availability with additional cost.
What is the minimum age to check in at the hotel?
If they go alone, they must be over 18 years old; if they are accompanied, from 0 years old.
Find out about our children's policy here
Do you have Room Service service?
Yes, this service is provided from 12:30 pm to 10 pm.
What are the pool hours?
It is enabled from 9:00 a.m. to 7:00 p.m., for guest use only. Guests or visitors must pay for a day pass or poolday subject to availability. We reserve the right of admission. Consult directly at the hotel.
What are the restaurant hours?
Our restaurant is open from 12:30 p.m. to 10:30 p.m., for use by guests and locals.
Where can I see the restaurant menu?
You can find it at https://linkr.bio/seaavenue
Are food and alcoholic beverages allowed?
Food is not allowed into the restaurant, alcoholic beverages can be brought in with a corkage fee.
Are food and drinks allowed in the room?
If it is allowed
Does the hotel offer towel service for the beach or pool?
If we have towel service, losing it has an additional cost.
Are tours offered?
We do not have a tour service but at the reception we make recommendations with service providers.
Can I rent the luxury pontoon boat?
Yes subject to availability
How can I book groups or events at the hotel?
You can write to katrina.louis@aviasolucioneshoteleras.com
What is the hotel's cancellation policy?
Our rates are refundable or non-refundable, it will depend on the one you chose at the time of booking. The refundable rate allows you to make cancellations 48 hours before the day of arrival.
Find out our cancellation policy here
Can I book multiple rooms?
Of course, you can do it through our website adding room by room
What payment methods are offered on the website and at the hotel?
On the website you can pay with a debit or credit card. At the hotel it can be cash (COP) and debit/credit card.
What is the smoking policy at the hotel?
Smoking is not allowed in any area of the hotel
Learn about our anti-smoking law policy here
Does the hotel allow pets?
Yes, pets are not allowed to enter and/or stay.
What type of currency is accepted at the hotel?
Colombian pesos.
